We regret any difficulties you have experienced.
You had contacted SpeedyBackup directly concerning XXXXXXXXXX, and we have received your forwarded correspondence.
Your recent purchase, which included SpeedyBackup, was made through the XXXXXXXXXX company. We have partnered with SpeedyBackup to offer relevant products to customers who may be interested in our services. SpeedyBackup can be accessed from the Start Menu, and is a seperate program from XXXXXXXXXX.
Please let us know if you require further assistance or clarification.